Refund Policy
This Refund Policy outlines the terms and conditions for processing refunds on purchases made on www.level-up-bd.com By making a purchase, you agree to the following refund policy:
1. Eligibility for Refund:
Refunds may be considered for products that are damaged upon arrival, defective, or if you receive the wrong item. To be eligible, you must notify us within 3 days of receiving the product.
2. Return Procedure:
To initiate a refund, please contact our customer support team at [email protected] or +8801577056409 with your order number, a description of the issue, and supporting evidence such as photos or videos if applicable. We will provide you with instructions on how to return the item.
3. Conditions for Refund
- The item must be in its original packaging.
- The product should be unused, undamaged, and in the same condition as received.
- All accessories, manuals, and documentation must be included in the return package.
4.Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error.
5.Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
6. Changes to Refund Policy:
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.
7.Contact Information:
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
Last updated: 28-2-2024
LevelUP BD
333/4, C-1, Akota Road, Ahmed Nagar, Mirpur-1, Dhaka-1216
